Customer Services Assistant

Purpose of position

This is a great opportunity for a hard-working, confident, yet patient individual looking to step into the fluid and rewarding environment of affiliate marketing. This is a wonderful chance for anyone looking to gain valuable experience in a leading digital marketing network.

As a Customer Service Assistant, you will be tasked with ensuring that the needs of our publisher base are being met to an exceptional standard. You will be expected to provide an excellent level of customer service and to promote these quality standards throughout the network. Your time will mostly be spent liaising with publishers on a daily basis, while supporting other departments and identifying new publisher opportunities. More than most other roles in the company, you will learn a lot about the affiliate industry as you are quizzed and queried on all possible topics by curious publishers.

Key Tasks

Key responsibilities within this superb role include:
  • Responding to publishers through various methods of communication such as emails, support tickets, live chat, forums and telephone
  • Supporting other departments and acting as a point of escalation for publisher enquiries
  • Advising and consulting publishers on best practice and market trends

Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.

Skills & Expertise

To be successful you will need to meet the below requirements.
  • Listening to publisher queries and responding clearly in a polite and friendly manor
  • An ability to troubleshoot and investigate problems efficiently to reach a solution
  • Multitask queries from numerous sources, delivering value to all
  • Initiative to offer help to publishers without necessarily being asked
  • Remaining open-minded when understanding publisher enquiries
  • An understanding of the different publisher types and how they work
  • An eye for potentially strong business opportunities in the publisher space
  • Ability to adopt an affiliate’s problem as your own and seeing it right through to resolution
  • Good standard of academic achievement (degree)
  • Experience in performance marketing, specifically knowledge of individual publishers, their USPs and how to work with them effectively
  • Proven track record of forging strong client relationships and delivering customer delight

You will be expected to have a good understanding of affiliate marketing and what we do in the industry for any role within Awin.

Part of the Axel Springer and United Internet Groups, Awin is a global affiliate network. With ShareASale and affilinet, the Awin group is comprised of 15 offices worldwide, 1,000 employees, 100,000 contributing publishers and 13,000 advertisers, connecting customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, Awin generated €13.6 billion in revenue for its advertisers and €607 million for its publishers in the last financial year.
If you are interested in joining Awin please apply online.
Apply now
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